FAQs

We have compiled a list below of the most frequently asked questions and answers. If you still have any additional questions or concerns, please contact our support team at info@magicwandus.com.

How do I know this Magic Wand is Authentic?

We provide a 100% guarantee that you will receive an authentic Magic Wand massager with a 1-year manufacturers warranty.

Where is the Hitachi Magic Wand made?

The Magic Wand massagers are designed in Japan and manufactured in China.

Which model is the most Powerful?

Magic Wand Rechargeable and Magic Wand Plus go up to 6,300 RPM, while Magic Wand Original and Magic Wand Mini go up to 6,000 RPM.

Does the Hitachi Magic Wand come in 220v or is it only 110v?

The Original Hitachi Magic Wand is made to work with 110-120 volt electrical plugs. The Magic Wand Rechargeable, Magic Wand Plus, Magic Wand Mini use a power source of 100-240 volt.

How Mini is the Magic Wand Mini? Also, is it powerful like the original Hitachi Magic Wand’s?

The Magic Wand Mini is a fantastic massager that measures just under 10 inches long. This is approximately 2 inches shorter than the Magic Wand Original. So technically, it is a "mini" version. However, the Hitachi Magic Wand Mini operates with 3 speeds which peak at 6,000 RPM. This happens to be the same RPM level as the corded Magic Wand Original

What will my credit card/bank statement show?

Your privacy is our number one priority! We bill all orders under “WandMedic”. There will never be any form of information relating to the items on MagicWandUS.com mentioned on your credit card statement.

What is your Return Policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused and unopened. Customer provides return shipping. To start a return, you can contact us at info@magicwandus.com. For more information, please refer to our RETURN AND REFUND POLICY.

Where and how do you ship?

All orders within the United States, including Hawaii and Alaska ship "Economy" for FREE, using UPS or USPS. We do NOT ship to PO Boxes/APO/FPO at this time. We also offer "Express" shipping for $4.99 within the United States. We now offer International shipping! All orders are shipped in plain packaging and no one will know what you have purchased from us. Of course nothing about magicwandus.com is mentioned on the box as well. All orders are shipped the same day received, as long as the order is placed before 2:00 PM PST.

Do you offer Discreet shipping?

Yes, all orders are shipped in plain packaging and no one will know what you have purchased from us. Of course nothing about magicwandus.com is mentioned on the box as well.

Is there a Warranty?

Yes! There is a 1-year manufacturers warranty on all Magic Wand massagers. Please refer to the owners manual included with every wand for proper use and care examples. For more information, please refer to our Warranty Policy.

Magic Wand massagers have become increasingly popular over the years for their ability to provide powerful and effective massages. However, with the rise in popularity of these devices, there has also been an increase in counterfeit and imitation products on the market. This has raised concerns about the authenticity and quality of Magic Wand massagers.

Authenticity is an important factor to consider when purchasing a Magic Wand massager, as it can greatly impact the effectiveness and safety of the device. Counterfeit products may not meet the same standards of quality and safety as authentic ones, which could potentially lead to ineffective or even harmful results.

A way to determine the authenticity of a Magic Wand massager is to look for certain features that are unique to the authentic product. Authentic Magic Wands will always have the Magic Wand logo and the circle ® mark indicating the brand’s registered trademark. Counterfeit products may have slight variations in design and may not have the same level of attention to detail as an authentic product. Authentic Magic Wands always have a white handle and body, blue neck, and white head. See additional photos pictured on right for details from each model.

We are a reseller of authentic Magic Wands and accept the manufacturer's warranty.