FAQs
We have compiled a list below of the most frequently asked questions and answers. If you still have any additional questions or concerns, please contact our support team at info@magicwandus.com.
How do I know this Magic Wand is Authentic?
We provide a 100% guarantee that you will receive an authentic Magic Wand massager with a 1-year manufacturers warranty.
Where is the Hitachi Magic Wand made?
The Magic Wand massagers are designed in Japan and manufactured in China.
Which model is the most Powerful?
Magic Wand Rechargeable and Magic Wand Plus go up to 6,300 RPM, while Magic Wand Original and Magic Wand Mini go up to 6,000 RPM.
Does the Hitachi Magic Wand come in 220v or is it only 110v?
The Original Hitachi Magic Wand is made to work with 110-120 volt electrical plugs. The Magic Wand Rechargeable, Magic Wand Plus, Magic Wand Mini use a power source of 100-240 volt.
How Mini is the Magic Wand Mini? Also, is it powerful like the original Hitachi Magic Wand’s?
The Magic Wand Mini is a fantastic massager that measures just under 10 inches long. This is approximately 2 inches shorter than the Magic Wand Original. So technically, it is a "mini" version. However, the Hitachi Magic Wand Mini operates with 3 speeds which peak at 6,000 RPM. This happens to be the same RPM level as the corded Magic Wand Original
What will my credit card/bank statement show?
Your privacy is our number one priority! We bill all orders under “Magic Wand US”.
What is your Return Policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused and unopened. Customer provides return shipping. To start a return, you can contact us at info@magicwandus.com. For more information, please refer to our RETURN AND REFUND POLICY.
Where and how do you ship?
All orders within the United States, including Hawaii and Alaska ship "Economy" for FREE, using UPS or USPS. We do NOT ship to PO Boxes/APO/FPO at this time. We also offer "Express" shipping for $4.99 within the United States. We now offer International shipping! All orders are shipped in plain packaging and no one will know what you have purchased from us. Of course nothing about magicwandus.com is mentioned on the box as well. All orders are shipped the same day received, as long as the order is placed before 2:00 PM PST.
Do you offer Discreet shipping?
Yes, all orders are shipped in plain packaging.
Is there a Warranty?
Yes! There is a 1-year manufacturers warranty on all Magic Wand massagers. Please refer to the owners manual included with every wand for proper use and care examples. For more information, please refer to our Warranty Policy.