Return and Refund Policy

Last updated: 01/11/2024

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

Returns

All returns must be postmarked within thirty (30) days of the delivery date. All returned items must be in new, unused, and unopened condition, with all original tags and labels attached.

Return Process

To return an item, please email customer service at info@magicwandus.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, mail your return to the following address:

Attn: Returns
RMA#
4790 Irvine Blvd Suite 105-565
Irvine, CA 92620
United States

Please note, you will responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least ten (10) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@magicwandus.com.

Exceptions

The following items cannot be returned or exchanged:

  • Opened
  • Used

For defective or damaged products, please contact us at info@magicwandus.com to arrange a refund or exchange.

Questions

If you have any questions concerning our return policy, please contact us at:

info@magicwandus.com

Magic Wand massagers have become increasingly popular over the years for their ability to provide powerful and effective massages. However, with the rise in popularity of these devices, there has also been an increase in counterfeit and imitation products on the market. This has raised concerns about the authenticity and quality of Magic Wand massagers.

Authenticity is an important factor to consider when purchasing a Magic Wand massager, as it can greatly impact the effectiveness and safety of the device. Counterfeit products may not meet the same standards of quality and safety as authentic ones, which could potentially lead to ineffective or even harmful results.

A way to determine the authenticity of a Magic Wand massager is to look for certain features that are unique to the authentic product. Authentic Magic Wands will always have the Magic Wand logo and the circle ® mark indicating the brand’s registered trademark. Counterfeit products may have slight variations in design and may not have the same level of attention to detail as an authentic product. Authentic Magic Wands always have a white handle and body, blue neck, and white head. See additional photos pictured on right for details from each model.

We are a reseller of authentic Magic Wands and accept the manufacturer's warranty.