Return Policy

Last Updated: August 27, 2026

Thank you for your purchase. We hope you are happy with your order. Due to the intimate and personal nature of the products we sell, we maintain a strict return policy to protect the health, safety, and hygiene of all customers.

Return Eligibility

Returns are accepted within thirty (30) days of the delivery date only if all of the following conditions are met:

• The item is unused and unopened.
• The product remains in its original packaging.
• All manufacturer seals, shrink wrap, security seals, and protective packaging are intact and unbroken.
• The item is in resalable condition with all original accessories, inserts, and packaging included.

For health and hygiene reasons, any product with a broken seal, opened packaging, signs of use, or missing original packaging is not eligible for return, refund, or exchange.

Restocking Fee

A restocking fee of 20% of the item's purchase price will be deducted from all approved returns. This fee applies to returns that meet our eligibility requirements above (unopened, sealed, original packaging) and covers the cost of processing and restocking. This fee does not apply to defective, damaged, or incorrect items.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Opened products.
• Products with broken manufacturer or security seals.
• Used or tested products.
• Products returned without original packaging.
• Products damaged due to misuse, neglect, or improper handling.
• Clearance, final sale, or other items marked as non-returnable at the time of purchase.

Return Process

To initiate a return, please email info@magicwandus.com to obtain a Return Merchandise Authorization (RMA) number.

After receiving your RMA number, securely package the item and mail it to:

Magic Wand US
Attn: Returns / RMA #
4790 Irvine Blvd, Suite 105-565
Irvine, CA 92620
United States

Customers are responsible for all return shipping costs unless the return is due to our error or a verified defective or incorrect item. We strongly recommend using a trackable shipping service, as Magic Wand US is not responsible for returns lost or damaged during transit.

Inspection and Approval

All returned merchandise is inspected upon receipt. We reserve the right to deny any return that does not meet the requirements of this policy.

Items received with opened packaging, broken seals, evidence of use, missing components, or damage may be rejected and returned to the sender at the customer's expense.

Refunds

Once an approved return has been received and inspected, a refund will be issued to the original payment method, less the restocking fee described above.

Original shipping charges are non-refundable unless the return is the result of our error or a verified defective or incorrect item.

Please allow up to ten (10) business days after we receive your return for your refund to be processed. Depending on your financial institution, additional time may be required for the refund to appear on your account.

Delivered But Not Received

If tracking shows your order as delivered but you're unable to locate it, please: (1) check around your delivery location, including porches, mailrooms, and with neighbors or other household members; (2) verify the shipping address on your order confirmation; (3) contact us at info@magicwandus.com within 48 hours of the delivery confirmation. We will work with the carrier to investigate, which may include reviewing delivery photos, GPS data, or driver notes. Magic Wand US is not responsible for packages confirmed as delivered by the carrier's tracking system, but we will make reasonable efforts to assist in resolving delivery disputes.

Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us at info@magicwandus.com within seven (7) days of delivery.

To help us resolve the issue quickly, we may request photographs or additional information. Approved claims may be eligible for a replacement, exchange, or refund, as appropriate and in accordance with applicable law.

Your Statutory Rights

Nothing in this policy is intended to limit any non-waivable rights you may have under applicable consumer protection laws in your state.

Questions

If you have any questions regarding this Return Policy, please contact us at:

Email: info@magicwandus.com