Return Policy

Last Updated: June 24, 2026

Thank you for your purchase. We hope you are happy with your order. Due to the intimate and personal nature of the products we sell, we maintain a strict return policy to protect the health, safety, and hygiene of all customers.

Return Eligibility

Returns are accepted within thirty (30) days of the delivery date only if all of the following conditions are met:

• The item is unused and unopened.
• The product remains in its original packaging.
• All manufacturer seals, shrink wrap, security seals, and protective packaging are intact and unbroken.
• The item is in resalable condition with all original accessories, inserts, and packaging included.

For health and hygiene reasons, any product with a broken seal, opened packaging, signs of use, or missing original packaging is not eligible for return, refund, or exchange.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Opened products.
• Products with broken manufacturer or security seals.
• Used or tested products.
• Products returned without original packaging.
• Products damaged due to misuse, neglect, or improper handling.
• Clearance, final sale, or other items marked as non-returnable at the time of purchase.

Return Process

To initiate a return, please email info@magicwandus.com to obtain a Return Merchandise Authorization (RMA) number.

After receiving your RMA number, securely package the item and mail it to:

Magic Wand US
Attn: Returns / RMA #
4790 Irvine Blvd, Suite 105-565
Irvine, CA 92620
United States

Customers are responsible for all return shipping costs unless the return is due to our error or a verified defective or incorrect item. We strongly recommend using a trackable shipping service, as Magic Wand US is not responsible for returns lost or damaged during transit.

Inspection and Approval

All returned merchandise is inspected upon receipt. We reserve the right to deny any return that does not meet the requirements of this policy.

Items received with opened packaging, broken seals, evidence of use, missing components, or damage may be rejected and returned to the sender at the customer's expense.

Refunds

Once an approved return has been received and inspected, a refund will be issued to the original payment method.

Original shipping charges are non-refundable unless the return is the result of our error or a verified defective or incorrect item.

Please allow up to ten (10) business days after we receive your return for your refund to be processed. Depending on your financial institution, additional time may be required for the refund to appear on your account.

Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us at info@magicwandus.com within seven (7) days of delivery.

To help us resolve the issue quickly, we may request photographs or additional information. Approved claims may be eligible for a replacement, exchange, or refund, as appropriate and in accordance with applicable law.

Questions

If you have any questions regarding this Return Policy, please contact us at:

Email: info@magicwandus.com