Warranty Policy

This warranty is provided by the product manufacturer. As an authorized retailer, Magic Wand US provides a direct link below to the manufacturer's official warranty claim form for fast, accurate processing.

To submit a warranty claim, please fill out this form: https://form.jotform.com/203154502415039

Once submitted, your claim is handled directly by the manufacturer. Processing typically takes 5-10 business days. The manufacturer will contact you by email with updates and may request additional information as needed. If your claim is approved, a replacement will be shipped to you directly by the manufacturer, with tracking information provided once available.

Note: This warranty is for replacement of product only, which means that if approved, a new product with the same model as originally purchased will be shipped. Repairs, refunds, credits, or exchange for different models or products are not available.

The manufacturer's one-year warranty includes coverage for defects and function under normal conditions. The warranty does not cover lost or damaged charging/power cables, damage caused by abuse, misuse, or abnormal external conditions. Claims of dissatisfaction not related to proper function are not covered.

The warranty covers the unit in the United States of America only. Taking the unit out of the country voids the warranty. Disassembling the unit in any way, voids the warranty.