Warranty Policy

To submit a warranty claim, please fill out this form: https://form.jotform.com/203154502415039

Warranty claims may take 5-10 business days to process. All claims must be made via the contact form. Our team will provide you updates by email and may request more information as needed. If appropriate, a new wand will be shipped using UPS, and tracking information will be provided once it is available.

Note: This warranty is for replacement of product only, which means that if approved, a new product with the same model as originally purchased will be shipped. Repairs, refunds, credits, or exchange for different models or products are not available.

The manufacturer's one-year warranty includes coverage for defects and function under normal conditions. The warranty does not cover lost or damaged charging/power cables, damage caused by abuse, misuse, or abnormal external conditions. Claims of dissatisfaction not related to proper function are not covered.

The warranty covers the unit in the United States of America only. Taking the unit out of the country voids the warranty. Disassembling the unit in any way, voids the warranty.

Magic Wand massagers have become increasingly popular over the years for their ability to provide powerful and effective massages. However, with the rise in popularity of these devices, there has also been an increase in counterfeit and imitation products on the market. This has raised concerns about the authenticity and quality of Magic Wand massagers.

Authenticity is an important factor to consider when purchasing a Magic Wand massager, as it can greatly impact the effectiveness and safety of the device. Counterfeit products may not meet the same standards of quality and safety as authentic ones, which could potentially lead to ineffective or even harmful results.

A way to determine the authenticity of a Magic Wand massager is to look for certain features that are unique to the authentic product. Authentic Magic Wands will always have the Magic Wand logo and the circle ® mark indicating the brand’s registered trademark. Counterfeit products may have slight variations in design and may not have the same level of attention to detail as an authentic product. Authentic Magic Wands always have a white handle and body, blue neck, and white head. See additional photos pictured on right for details from each model.

We are a reseller of authentic Magic Wands and accept the manufacturer's warranty.